Cancellation & Return

This Cancellation & Return Policy is an extension of our Terms & Conditions Agreement located at https://easym.in/legal/terms_and_conditions and is presented separately merely to improve readability of the agreements for Our users. All the terminology used in Terms & Conditions shall have the same meaning here unless otherwise defined. We encourage You to read Our Terms & Conditions and Privacy Policy along with this Cancellation & Return Policy to determine all Your rights and liabilities.

Order Cancellation by Us

Easy M reserve the right to revoke and/or cancel any Quotation/Order at any point during the whole process (including after acceptance of your Order). Common reasons to Cancel an Order are, but not limited to, (a)A technical error while Ordering, (b)Design not feasible for manufacturing, (c)Delivery not feasible at selected location, (d)Concern over intellectual property ownership. EASY M is not obligated in any way to reveal the reason for cancellation to You if it chooses to do so. In the event of Order Cancellation by Us, We will refund all the monies paid for such Order.

Order Cancellation by You

SINCE EACH ORDER IS CUSTOM MANUFACTURED, YOU WILL NOT BE ABLE TO CANCEL THE ORDER ONCE THE WORK ON THE PROJECT STARTS. EASY M, at its sole discretion, may permit a Client to cancel an Order and may deduct a cancellation fee not to exceed 3% of the total Order value if a Client requests such a cancellation from EASY M, provided that no work has been done for such an Order as of the date of cancellation.

Non-conformity Claims

EASY M encourages You to inspect the Project immediately upon delivery or as soon as possible. We offer a warranty period of three (3) days from the delivery date of the Project, where the Project shall conform to the Specifications of such project. For non-conformity warranty claims You certify that the Project was non-conformant, in all material respects, when it was delivered to You and the non-conformity was not risen by Your mishandling of the Project. EASY M reasonably confirms such non-conformity and in doing so it may require You to take reasonable action to provide proof of non-conformity or return the Project to EASY M. In the event of acceptance of your warranty claim EASY M will, as Your sole and exclusive remedy, replace or refund for such non-conforming Projects at EASY M’s sole cost and expense. If You fail to notify Us within the warranty period, We assume the project meets its Specifications and We shall have no further obligations with respect to such Project.